Always an ulterior motive
IKEA currently have a 20% off all bedframes deal going on - for the next year. Normally IKEA special offers last a week, so why are they so eager to do a good deal on beds?
Well, all was revealed yesterday when we unpacked our new Noresund bed yesterday. Now, for a start the website says it is £72.80, whereas we actually paid about £85, once you factor in the slatted bed base and the mid-beam.
Second, the mid-beam doesn't fit. There are two slots on the bed, and the beam - a Hamar - is supposed to slot into them, but it's too wide. We can rest the beam on the top of the slots - somewhat precarious, or we can jam one side in, but then it's slanted. Or we could file the protruding edges of the beam down and then it would fit.
I know someone with this bed and checked - yep, her beam doesn't fit either. She just jammed it in and so far has had no problems.
Matthew googled for the problem and found a woman whose bed has collapsed twice. Nice. She has a 2 week exchange of calls with IKEA, discovered the correct beam is called Dokka, and has been discontinued. Great. According to this woman lots of IKEAs have stopped selling the bed - no wonder, since most of the people who buy it must be complaining and returning it.
I rang IKEA this morning (tried last night and, after following multiple 'press 5's discovered customer services was 'closed. Please phone back later'. Later when?!) and the woman there deliberately misunderstood my problem ("oh, the beam doesn't fit? That's because it's extendable, you need to pull it out"), claimed she'd never heard of anyone else with the same problem, but then seemed to know all about the other beam and how it had been discontinued. Hmmm.
Apparently IKEA Bristol are going to get back to us at some point, but I imagine that actually we're going to end up filing the beam down and not shopping in IKEA in the near future.
What makes it all the more annoying is that the bed is the pivot around which sorting out the rest of the flat depends. So at the moment everything is chaotic, with boxes and stuff everywhere, because we can't finish things until the bed is sorted.
Grrrrr.
Well, all was revealed yesterday when we unpacked our new Noresund bed yesterday. Now, for a start the website says it is £72.80, whereas we actually paid about £85, once you factor in the slatted bed base and the mid-beam.
Second, the mid-beam doesn't fit. There are two slots on the bed, and the beam - a Hamar - is supposed to slot into them, but it's too wide. We can rest the beam on the top of the slots - somewhat precarious, or we can jam one side in, but then it's slanted. Or we could file the protruding edges of the beam down and then it would fit.
I know someone with this bed and checked - yep, her beam doesn't fit either. She just jammed it in and so far has had no problems.
Matthew googled for the problem and found a woman whose bed has collapsed twice. Nice. She has a 2 week exchange of calls with IKEA, discovered the correct beam is called Dokka, and has been discontinued. Great. According to this woman lots of IKEAs have stopped selling the bed - no wonder, since most of the people who buy it must be complaining and returning it.
I rang IKEA this morning (tried last night and, after following multiple 'press 5's discovered customer services was 'closed. Please phone back later'. Later when?!) and the woman there deliberately misunderstood my problem ("oh, the beam doesn't fit? That's because it's extendable, you need to pull it out"), claimed she'd never heard of anyone else with the same problem, but then seemed to know all about the other beam and how it had been discontinued. Hmmm.
Apparently IKEA Bristol are going to get back to us at some point, but I imagine that actually we're going to end up filing the beam down and not shopping in IKEA in the near future.
What makes it all the more annoying is that the bed is the pivot around which sorting out the rest of the flat depends. So at the moment everything is chaotic, with boxes and stuff everywhere, because we can't finish things until the bed is sorted.
Grrrrr.
posted by DMK @ 10:32 AM
1 Comments:
At 11:27 PM,
Anonymous said…
great Ikea sympathies. After vowing never to go again due to horrendous troubles getting kitchen cupboards 2 yrs ago, we succombed to nice slim set of 5 drawers to replace the desk that you now have.
Only the last drawer had 2 left sides, or 2 right sides. Either way, could not be fitted together.......
Still, Customer services only took an hour instead of usual two, and now we have all 5 drawers - so,could have been worse I suppose!
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